Job Update: Seekajob

Job Summary

The Support Engineer is responsible for assisting our customers by troubleshooting issues, and providing solutions for reported incidents. It combines post go‐live customer support and/or system administration.

Job Description

  • Use knowledge-centered support methodologies to troubleshoot complex customer problems, and provide the best available solution or workaround within the agreed service levels
  • Liaise with development support to ensure timely correction of code errors / bugs identified
  • Provide Mission Critical Support on 24*7 shift as scheduled
  • Proactively drive next generation support for our customers (e.g. Expert Chat, Product Expert on Demand Sessions, Customer Webinars etc.)
  • Identify gaps and develop supportability tools to ensure Product Support continues to deliver best in class service and support models for our customers
  • Work collaboratively with colleagues from Product Support and other lines of business to ensure our customers receive the best possible service

Key areas of Expertise

  • Excellent troubleshooting skills at all levels, from application to network to host
  • Experience in Prepaid Charging (Preferable Ericsson Charging Experiences, OCC, ECMS, nGVS, EMM and better have CMM Solution understanding)
  • Experience in CBiO/DMP is preferred
  • Experience in Database Administration (Cassandra, Hadoop, Timesten, Oracle), certification preferred
  • Experience in Programming / scripting (Java, Perl, Shell, Python etc.)
  • Understanding of Virtualization Technologies (VMware, Red Hat Open Stack), certification preferred
  • Understanding of cloud-native technologies like Dockers and Kubernetes, certification preferred
  • Understanding of Protocols like Diameter, Camel ,SCAP, Gx, Gy etc.
  • Expertise in Redhat Linux administration and troubleshooting, better to have Redhat 7 RHCSA and RHSE Certification

How to apply Ericsson for the role of Support Engineer?

Apply Link of Ericsson & for More Details: Click Here